General Terms of Use


Our privacy policy helps build a relationship of trust between you and our services in order to provide you with a positive experience in a completely transparent manner.

Through this policy, we will be able to take into account your requirements and meet your expectations.

In order to respect your trust, iopool SA, we guarantee in a primordial way the respect of your personal data, as well as the confidentiality of our customers (hereafter “Your Data”).

In order to ensure transparency and security in the use of our website www.iopool.com in all its available versions and related applications (hereinafter referred to as the “iopool Website”), we make available the manner in which we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security, confidentiality and non-interference of your privacy and data across all our platforms.

Our policy and we guarantee that all necessary precautions are taken to protect your data against disclosure, loss or alteration. That is why we provide you with all the elements that allow you to easily understand our way of handling your data. This data will only be kept for the time necessary for the management and processing determined. You will of course be able to access and modify your data at any time, as it will be available in your personal areas of the iopool website.

To this end, we endeavor to take all necessary steps to comply with applicable data protection law.

Thus, the undersigned iopool hereby undertakes to comply with the essential principles of the general European regulation and French law on the protection of personal data, by providing you with information on the existence and methods of data processing applied here (paragraph 3), the rights you have with regard to your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information regarding possible transfers to a third country or recipients is also made available, as well as the time of storage of the data collected (paragraph 5) and security measures (paragraph 9).

  1. WHO ARE YOU?

When we refer to “you” in this Privacy Policy, it is simply because it is directly related to you and concerns you as a customer of iopool AG, if you have placed an order on the iopool website, as a customer of iopool AG if you have created a customer account but have not ordered any products or services, or as a visitor to the iopool website without having created a customer account or placed an order.

  1. WHO WE ARE?

iopool SA is a public limited company with a capital of 900,000 euros, registered with the Crossroads Bank of Enterprises under number 0711.904.972, represented by Mr. Simon Alexandre, in his capacity as director, and whose registered office is located at Avenue Pré-Aily, 4031 Liège, Belgium. iopool SA publishes the iopool Site and, as such, implements various processing operations of your Data in its capacity as data controller.

  1. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1 When do we collect your personal data?

Your personal data may be collected if you visit the iopool website using cookies, if you create a customer account on the iopool website, if you place an order for one of our products or services or if you agree to be a member of our newsletters (SMS, e-mails).

Your personal data is used to make your navigation on the iopool website more fluid and to offer you a more personalized experience. This allows us to better process your orders, make payment in installments available, prevent fraud, make necessary refunds, and manage your customer reviews.

3.2. Your navigation on the iopool Site

In order to allow you to browse the iopool website, we process your data with your consent as the legal basis for this.

3.3. Processing your orders

We use your data to process your orders.
We use your data to manage mediation, customer relations (including through social networks), our after-sales and distance selling services, our marketing and business development activities for the iopool website, as well as for the management, delivery and transport of orders. The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.

The legal basis for the processing is the legal obligation of iopool Ltd. with regard to the management of product recalls. Your consent or our legitimate interest is the legal basis for the processing of data for marketing and business development purposes. Your consent is the legal basis for the implementation of the “flash” payment.

3.4. Payment in installments

For the orders concerned by the payment in several times and for certain customers, your data are processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for the data processing. However, your consent remains the basis for the processing of your bank data.

3.5. Customer reviews

In order to be able to share your opinions with our customers and visitors as well as to allow you to leave your opinion on the iopool website, we use your data on the legal basis of your consent or legitimate interest. iopool reserves the right not to publish the entire opinion.

3.6. Collection of payments and fight against fraud

We use your data for the purpose of collecting payments and combating fraud.

This also enables us to ensure the security of payments.

The legal basis for this processing is the implementation of this contract between the two parties and the legitimate interest of iopool AG as the controller.

3.7. Advertising management operations of iopool AG

The advertising management operations of iopool AG are managed through the use of your data.

This will make it possible to increase our customer and prospect data, to manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, to update the prospecting files of the organization in charge of managing objections to telephone canvassing, solicitations, and to set up our contests and lotteries or any other promotional operation, except online gambling.

The legal basis for the aforementioned statements is the user’s consent or the legitimate interest of iopool AG.

  1. WHERE DOES YOUR DATA GO?

Your data is forwarded to various internal iopool departments. It is not sent to third parties, except in the situations specified below:

In order to be able to process your orders, your personal data may be transmitted to several service providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.

For the implementation of the payment in x times, your data can be shared with service providers such as payment and transaction centers (banks…), or call centers for the management of business processes or customer experience, or, for customer reviews, to a manager of collection and processing of customer reviews. The iopool advertising network is managed, thanks to your data, by clients of the network and advertisers.

  1. DATA RETENTION

The data collected by iopool is kept only for the time and assistance necessary to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.

We retain certain data collected by iopool for a certain period of time:

In current archives for prospects, for 3 years from the last contact of the customer (they are therefore available for consultation by iopool services). We do not archive this data in the interim (for data of administrative interest to certain departments, such as for litigation, the retention periods are determined by the applicable statute of limitations).

With regard to our orders, your data will be archived in the current archives for 5 years from the end of the use of the customer’s orders, and in the intermediate archives for 5 years from the end of the conservation in the current archives. The same applies to customers.

Bank data is stored in the current archives for the entire period of validity of the bank card (plus one day). There is no intermediate archiving of bank data.

Cookies and their use and time limit are detailed in paragraph 7 of our policy.

  1. EXERCISE OF YOUR RIGHTS

6.1. You have the right to request access, modification and rectification of your Data.

6.2. You have the right to request the limitation of the processing of your Data.

Important note: to do so, you must challenge the accuracy of your personal data for the time necessary for us to verify its accuracy. Or, if you believe that our use of your personal data is unlawful and you request a limitation of its use and not its deletion. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the time required for verification to determine whether the legitimate reasons we are pursuing prevail over yours.

6.3. You have the right to request the deletion of your Data.

If you request the deletion of your personal data, iopool AG will still be able to retain it in an intermediate archive format for as long as necessary to meet its legal, accounting and tax obligations.

6.4. You are entitled to exercise your right to object to the processing of your personal data for commercial prospecting purposes.

In the event of prospecting by e-mail, you are entitled to request the modification or the unsubscription of the newsletters by clicking on the hypertext link “unsubscribe me” available in all the newsletters, or by navigating directly to the contact page of the iopool site.

6.5. You are entitled to transmit post-mortem prerogatives concerning the conservation, deletion and communication of your personal data.
In the absence of such a right, your successors and heirs may contact iopool SA in order to gain access to the use of this data and to enable the “organization and settlement of the estate of the deceased” and/or to close the account on the site and/or to request that the personal data not be processed further.

You may also request that your data not be disclosed to a third party in the event of your death.

6.6. You are entitled to claim your right to portability.

6.7. You are entitled to withdraw your consent to the performance of processing operations based on this legal basis.

Important clarification: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made before your withdrawal of consent.

6.8. You have the right, at any time, to lodge a complaint with the competent supervisory authority.

  1. COOKIES

7.1. What is a cookie?

When you browse a website such as the iopool SA website, the latter may then, according to your choice, insert a text file on your receiver (computer, telephone or tablet), through your browser.

This text file is called a COOKIE. This cookie then allows the website such as iopool, during the prescribed time of validity or recording of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.

7.2. What are cookies used for on www.iopool.com?

We can classify different types of cookies by category. Some are issued directly by iopool SA and its service providers, but some are issued by third-party companies.

7.2.1. Cookies issued by iopool and its service providers

There are several categories of cookies that may be placed on your transmitter when you browse our website:

7.2.1.1. Essential” cookies

In order to access our site, “essential” cookies are necessary; they are used, for example, to place an order. If they were not present, you could encounter problems browsing the site and be unable to place an order.

Essential” cookies also allow iopool to track its activity. They may be placed on your computer by iopool or by its service providers.

7.2.1.2. Analytical and Personalization” Cookies

Analytical and personalization” cookies are not mandatory; they allow us to facilitate your searches and optimize your experience with us. Thanks to them, we can better target your expectations, adapt our offers and maximize the organization of our site.

7.2.1.3. Advertising” cookies

Advertising cookies are displayed in the spaces reserved for advertising on our site. The interest for you is that your browsing time is better and optimized thanks to the presentation of offers and advertisements relevant to you.

To do this, “advertising” cookies will target your expectations in real time and offer you advertising content adapted to your desires and interests at the time, through your recent browsing history on other sites. This avoids presenting you with advertising content that is of no interest to you. At the same time, iopool AG prefers to see its offers and advertisements presented to users who are interested in them.

The advertising content offered may contain cookies issued by iopool or its service providers, or by third parties through the association of a cookie with an advertiser’s advertising content.

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site use their own privacy policies. These cookies are not necessary for the use of our site.

7.2.3. Cookies issued by third-party applications integrated into our site
While you are browsing our site, we may include third-party computer applications on our site to provide you with the ability to share content and/or your opinion from our site with others, for example when you click on the “share” or “like” buttons from social networks.

These social networks can then through these buttons identify you even if you did not use them while browsing the site. It is possible for them to do this if when you last browsed the site you were simultaneously logged in or active on your social network transmitter. We have no control over what they do or what data they have.

To learn more about how your data and advertising content is used, you can visit your social networks and review their privacy policies. You should then be able to use these policies to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.

Privacy policy of the above mentioned social networks, click on the social network of your choice:

Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr

Concerning our advertising network, we remind you, as mentioned before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third party service providers of the advertiser…).
They can thus with these cookies and during the prescribed time of validity of those, propose advertisements in the places placed at the disposal for the advertisements of the thirds, to count the number of contents which they propose in our spaces, to know the audience of these advertisements and the number of clicks; thanks to that they will be able to claim the sums which are due to them and to establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their ads, and therefore target you and personalize their content if necessary.

7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).

Your browser contains many options that you can set according to your preferences. You can then choose to accept or reject cookies on your browser.
However, if you choose to accept the recording of these cookies on your transmitter, then, at the time of your visits on sites or contents with cookies present, those will be automatically recorded on your transmitter.

Depending on your preferences, you can choose to activate a reminder asking you if you accept or refuse the cookies before they are stored, or refuse each time a cookie is stored on your sender.

However, it is important to note that the choices you make when setting these parameters may modify or alter your navigation on the Internet or on certain sites or services that require the use of these cookies (such as placing an order on our site).

In the event that you prefer to refuse these cookies on your transmitter or delete those already saved, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to save or have access to the cookies used for their functioning.

7.3.1. How to choose your options according to your browser?

You have different options and choices available to you depending on your browser. In order to learn more, you can consult the help menu of your browser.
Internet Explorer™:http://windows.microsoft.com/fr-FR/windows-vista/Blockor-allow-cookies

Safari™:https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™:http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=956 47

Firefox™:http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20c ookies

Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

  1. TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is held within the European Union.

However, where our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not conducted a compliance assessment.

In this case, we take steps to ensure that such data sharing is done in compliance with the relevant regulations and that protection of your privacy and fundamental rights is guaranteed (e.g. by using the European Commission’s contractual clauses). The Data Protection Officer can, upon request, provide you with more information about the data transfer.

  1. SECURITY MEASURES

With the technical and organizational measures we take, we can guarantee a level of security that is in line with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. For this purpose, we take into account the origin, the scope, the context, the costs and the state of knowledge, the purposes of the processing, but also the identified risks.

In addition, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment to security.

  1. PROFILING AND AUTOMATED DECISION

Through the automated processing we use (e.g. profiling), you are subject to legal effects that affect you. This is necessary for the conclusion or performance of the contract between you and us.
This is how we can offer and carry out automated customer identification and “4 x payment”. The basis for this operation is the analysis of different variables concerning the type of products, services ordered, or customer profile.

If the risk is evaluated with these statistics as being too great (fraud/unpaid), then this payment method will not be proposed.

However, if you wish, you can obtain a human intervention even though the decisions are automated, so you can give your opinion and/or oppose the automatic decision.

  1. UPDATING OF THE POLICY AND REVISION

Our personal data policy will be updated every time it is necessary in order to be always in accordance with the regulations applicable to the protection of your data (at least every three (3) years).