Shipping Policy

Shipping policy

All orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For orders over 75€: Shipping is free.

Here you can find below the different shipping countries for iopool.

Shipping option	Estimated delivery time	Price
France	2 to 5 business days	Indicated at checkout
Belgium	1 to 2 business days	Indicated at checkout
Spain	2 to 5 business days	Indicated at checkout
Netherlands	1 to 2 business days	Indicated at checkout
Germany	1 to 2 business days	Indicated at checkout
Luxembourg	1 to 2 business days	Indicated at checkout

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 2 business days for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@iopool.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@iopool.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@iopool.com.